BOOKING CONDITIONS FOR ORION TREK VOYAGES

General information

These are the Booking Conditions of Orion Trek Voyages (“We”, “Us”, “Our”) for when we sell Our packages in Morocco and elsewhere in the world. Orion Trek Voyages is the supplier of your holiday as described to you at the time of booking, apart from any elements of your holiday that are named as being provided by another third party. When we refer to your ‘holiday’ throughout these Booking Conditions, it is to all elements of the holiday that We contract to provide to you, as described in your confirmed itinerary as being provided by Us.

These Booking Conditions are subject to change and the applicable terms will be confirmed to you at the time of booking.

Our tours: Our tours are organised by Us and offered for sale in Morocco and elsewhere in the world by Orion Trek Voyages. Our tours in Morocco are sold in a way that is compliant with the laws in Morocco regarding the sale of package holidays (which are explained further in these Conditions). We contract with you for the sale of Our tours provided as part of your holiday, as the principal supplier, in accordance with these Booking Conditions.

Flights: We mainly offer land arrangements, unless otherwise specified. In case you purchase your flights through us, please check individual flights for any luggage weight limitations.

Itinerary Changes and Price Flexibility: Our contract with you will consist of these Booking Conditions and the agreed itinerary. We make every effort to operate all contents of our agreed itinerary, however We reserve the right to alter or curtail the itinerary, or substitute sightseeing, trains, flights, hotels, and/or trips included, as deemed necessary (including in case of logistical changes needed to align with Government policies or for purposes of safety). Please refer to Clause 6 for further information.

1. Your holiday contract

  • Booking Procedure: Your booking will be processed by Us. A booking will exist as soon as you are issued with a confirmation email from Orion Trek
  • Deposit: To confirm arrangements, a deposit for each tour booked of 30% of the total cost (depending on the type of trip) must be received by the “Deposit Due Date”. Deposits are taken at the time of booking to reflect the costs incurred in getting your travel arrangements in place for you, which may include the total cost of any airfares, together with any other arrangements notified to you at the time of The amount of deposit payable in respect of your holiday will be confirmed to you at the time of your booking and may be more than 30%. Final Payment is due 8 weeks prior to the start date of your tour as specified on the invoice / within the booking platform. Bookings without full payment at this time may be subject to cancellation without notice.
  • Authority: When you make a booking with Us, you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these Booking Bookings are made through Orion Trek Voyages, and a binding contract (on you and each member of your party) for a holiday will exist between Us as soon as our confirmation invoice is issued to you. This contract is made on the terms of these Booking Conditions, which are governed by Morocco Law, and the jurisdiction of the Morocco Courts.
  • Arrangements: All travel arrangements which We provide or which are sold on Our behalf are not an offer by Us to sell any travel arrangements, but an invitation to you to make an offer to Us or to the suppliers of the We are free to accept that offer on Our own behalf when we are entering into the contract for the travel arrangements with you under these Booking Conditions, or to reject it.

2. Your financial protection

Customer Protection: Orion Trek Voyages complies with the bonding requirements and provides full financial protection for the package holidays that we sell in Morocco.

3. Your Holiday Price

  • Price confirmation: We reserve the right to alter the prices of any of the holidays quoted by You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.
  • Payment: When you make your booking with Us for a package under Clause 1, you must pay a deposit in accordance with Clause 4. Full details to be advised at the time of booking. The balance of the price of your travel arrangements must be paid at least 60 days before your departure date, or earlier if required by Our suppliers and notified to you at the time of booking. If the deposit and/or balance are not paid in time, We reserve the right to cancel your travel arrangements. If the balance is not paid in time We shall retain your deposit.
  • Price alterations: We can change your holiday price after you’ve booked, only in certain circumstances, set out in this Clause 3.

Changes in the price after you have booked can be made where there is a change in the prices of the carriage of passengers resulting from changes to the cost of fuel or other power sources, the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports, or exchange rates. However, there will be no change within 20 days of your departure.

We will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your travel arrangements, which excludes any amendment charges. You will be charged for the amount over and above that. If this results in an increase equivalent to more than 8% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if We are able to offer one (We will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel, you must do so within the time period communicated to you.

Should the price of your holiday go down due to the cost changes mentioned above, then any refund due will be paid to you. We will deduct from this refund our administrative expenses incurred. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

  • Unused services: We regret that no credit or refund is possible for any unused services provided in the cost of your holiday. If you decide to alter your travel arrangements whilst in the destination, this is your own responsibility and We are not responsible for any extras or difficulties that may arise with onward travel and as a result of such No credit or refund is possible for any lost, mislaid, stolen or destroyed documents.

4. If You Change Your Booking

  • If, after the confirmation email has been issued to you by Us for a package holiday we provided you, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, We will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the You will be asked to pay a reasonable administration charge, and any further cost We incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact Us as soon as possible.

Note: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.

5. If You Cancel Your Holiday

  • Right to cancel: You, or any member of your party, may cancel your travel arrangements with Us at any time by serving written notification from the person who made the booking to Since we incur costs in cancelling your travel arrangements, you will have to pay applicable cancellation charges, in accordance with Clause 5.2 below. Time of cancellation will be when notice from you is received, as detailed on our website.
  • Cancellation charges: Cancellations result in costly charges from travel and hotel providers covering costs and fees incurred by cancelling confirmed bookings. Therefore, the fees listed below will apply:

Time before departure

Cancellation charge

53 days or more

Deposit only (non- refundable)

52-45 days

50% of total price of tour

44-31 days

75% of total price of tour

30 days or less

100% of total price of tour

  • Abandonment: No refund will be provided if you voluntarily abandon your itinerary for any reason after the itinerary has

Note: If you have taken out travel insurance you may be able to recover the above charges if the reason, backed by official documentation, falls within the parameters of the insurance policy. It is your responsibility to check the details and We will not pay you compensation if We have to cancel or change your travel

6. If We Change or Cancel Your Holiday

When you book a package holiday with Us, We may need to make changes to your travel arrangements, although this is unlikely. We do plan the arrangements in advance and occasionally, We may have to make changes and We reserve the right to do so at any time. Most of these changes will be minor and We will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if we advise you that there is a minimum number of clients required for a particular travel arrangement and that number is not reached, We may have to cancel it. However, We will not cancel your travel arrangements less than 8 weeks before your departure date, except for reasons of Force Majeure (as defined below) or failure by you to pay the final balance. If We are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard or higher from Us, if available. If it is necessary to cancel your travel arrangements, We will pay to you compensation as set out in this clause.

Any changes to the actual airline after you have received your tickets (if booked through Us) will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard.

If we make a major change to your holiday, We will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from Us if available (We will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, We will pay compensation as detailed in the chart below.

Period before departure

Where We make a major change, which is accepted

Where we cancel a holiday, or make a major change which is not accepted

53 days or more

Non

Non, deposit refund only

52-45 days

MAD150

MAD150, plus refund of monies paid

44-31days

MAD250

MAD250, plus refund of monies paid

30 days or less

MAD350

MAD350, plus refund of monies paid

We will not pay you compensation if We have to cancel or change your travel arrangements in any way because of a Force Majeure event (as defined below).

*Force Majeure: means any unusual, unforeseeable or extraordinary circumstances beyond Our control, including (but not limited to) an act of God, war (whether declared or undeclared), terrorism, riot, accident, natural or nuclear disaster, outbreak of disease, industrial dispute, fire, adverse or severe weather conditions or other event or circumstance beyond Our control that contributes to or results in cancellation rates above our historical cancellation rates in the absence of such event or occurrence.

The compensation that we offer does not exclude you from claiming more if you are entitled to do so.

7. If You Have A Complaint

When you have booked a package holiday with Us, We will deal with any complaints you may have in accordance with this Clause 7, which need to be notified to Us/Your travel agent in writing (email). If you have a problem during your holiday, please inform Our supplier on tour immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up with email or fax right away or within the next 2 days giving your booking reference and all other relevant information. This way, We will be in a better position to react faster and resolve the problem while you are in the destination. Our after work hours’ phone number is also at your disposal 24h/7 to contact for emergencies.

If you fail to follow this simple procedure, we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

8. Our Liability to You

  • When you have booked a package holiday with Us directly and if the contract We have with you is not performed or is improperly performed by Us or our suppliers, We will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements, as detailed further below. However We will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which We or our suppliers, even with all due care, could not foresee or forestall.
  • Please note that the order of events on itineraries is subject to alteration due to local circumstances, unscheduled closures etc. However, every effort will be made to include all elements of the programme during the tour dates or a suitable alternative which will be notified to unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which We or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, We will offer you such prompt assistance as is reasonable in the circumstances.

9. Prompt assistance in destination

If the contract We have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which We or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, We will offer you such prompt assistance as is reasonable in the circumstances.

10. Passport, Visa  and  Immigration Requirements

Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Any information supplied   by Us on these or related matters (such as climate, when to travel, clothing, baggage, personal items etc.) is given as general guidance and in good faith, but We do not accept liability for any decisions made on the basis of the information supplied.

It is your responsibility to ensure that you and all members of your party are in possession of all necessary travel and health documents, and in compliance with any other immigration requirements, before you travel. You must check passport and visa requirements with the embassy or consulate of the country(ies) you are visiting or passing through. Neither We, nor the principal(s) or supplier(s), accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

11. Excursions

Excursions or other tours that you may choose to book or pay on your own for whilst you are on holiday are not part of your package holiday provided by Us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with Us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

12. Your information

Once you have confirmed your details (and those of your party) with Us, we will proceed to confirm the booking with Us. Please check that all names, dates and timings are correct as given on Our website and advise Us of any errors immediately. Any changes to these details may incur the charges stated above. Please ensure that the names given are the same as in the relevant passport. Save as expressly set out in these Booking Conditions, only the necessary booking information that you provide to Us will be passed on to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to Us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security companies.

13. Insurance and Health requirements

  • We require you as a condition of your contract with Us for a package holiday that We are supplying to you, for you to have in place relevant travel insurance Travel insurance is your entire responsibility and an essential pre-requisite to booking a holiday with Us. You must ensure that you (and all members of your party) have sufficient travel insurance in place to cover you, together with your personal property, at all times and for all potential risks. You must ensure that your insurance covers you for the full duration of your holiday including, but not limited to, medical expenses, injury, death, repatriation, cancellation and curtailment, and in respect of any sports or activities that you may wish to do whilst on your holiday. You must also ensure that there are no exclusion clauses limiting protection for the type of activities included in your holiday. Evidence of sufficient cover may need to be provided at time of booking. If you do not have holiday insurance cover at the time of booking, you may personally be liable for cancellation charges. For all clients arranging their own insurance, we may ask for full details of the insurance company, policy number and 24- hour emergency contact number. It is imperative that you familiarise yourself with the details and conditions of your policy and that you notify your insurance company of any pre-existing medical condition. Failure to do so can invalidate the insurance cover.
  • Health Requirements and Insurance: You represent and warrant that you and everyone travelling with you are physically and otherwise fit to travel and to undertake the activities included in your
  • The tour may visit many destinations in a number of countries, and may contain difficult terrain and water The tour may include developing countries where facilities available to guests in those countries may not be sufficient if you (or anyone in your group) is not able to walk without assistance or accompaniment. There may also be restrictions (due to the types of tours that you may contemplate joining) on the equipment or additional aides that you (or a member of your group) may wish to bring with you for your comfort or ease if you are not able to walk or manoeuvre without assistance or accompaniment. You therefore need to check with Us at the time of booking to see whether the proposed tour that you and your group wish to join are appropriate for you and all members of your group. We may ask you to go through various questions to check whether travelling on the proposed tour is possible for you and all members of your group, and We may make suggestions for how the tour could be taken with certain adjustments (if required), or whether a different tour may need to be offered to you, in order to fit with any requirements that you or any member of your group may need to have in place in terms of assistance or accompaniment to be able to enjoy their holiday. Regretfully, we cannot provide individual assistance to a guest for walking, dining or other personal needs.

You are solely responsible for checking (on your own behalf and on behalf of all those in your group) with your (or the group member’s) doctor as to which vaccination (including from any specific illness or exposure to animals) or medication are recommended or required for destination for those travelling and for any assistance that may be required. We cannot accept any responsibility for your failure to comply with the necessary medical, passport or visa requirements.

All passengers must have adequate insurance cover against cancellation, illness, repatriation loss of luggage etc. You should advise Us and your booking agent of the name of your own insurer for the insurance policy that you have taken out that will provide you with adequate insurance cover.

14. Documentation

All documents (eg. invoices/tickets/vouchers, etc) that you require will either be emailed to you or given on arrival. Once documents are handed to you we will not be responsible for their loss unless such loss is due to Our negligence. If tickets or other documents need to be reissued all costs must be paid by you. You can ask for delivery by other means but we may pass on any additional costs for doing so.

Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.

15. Reasonable Behaviour

When you make a booking, you accept responsibility for the proper conduct of all members of your party during your tour. We reserve the right at any time to terminate the tour of any party member(s) whose behaviour is such, in the reasonable opinion of the accommodation provider or Us, to cause or to be likely to cause danger, upset, harassment or distress to anyone else or damage to other persons or to property. No refund will be given in the event of you, or any member or your party, being requested to leave accommodation / the tour in such circumstances.

Furthermore, We shall be under no obligation whatsoever to pay compensation to you or any member of your party, or meet any costs or expenses (including but not limited to alternative accommodation) you, or any member of your party, may occur as a result of your tour being terminated due to reasons under this Clause 15.

If you, or any member of your party, cause damage to the accommodation in which you are staying or to any property of suppliers of tours, excursions or other elements of your holiday arrangements, you must fully reimburse the accommodation provider or relevant supplier concerned for the cost of the damage before the end of your holiday (if the cost has been established by then), or as soon as it has been established if later. You must also indemnify Us for the full amount of any claim (including all legal costs) made against Us by the accommodation provider or any relevant supplier or third party as a result of such damage caused.

16. Minors

If you are not 18 years old, you are considered at law to be a minor and We will therefore require your parent(s)’/guardian’s consent relating to your booking at the time of booking and pay a breakages deposit (on the balance due date) as per the booking requirements available.